Frequently Asked Questions

Everything you need to know about shopping with Omega Amsterdam.

What is the typical shipping time for orders?

We offer express worldwide shipping. Orders within the Netherlands typically arrive in 1-2 business days, while international deliveries take 3-7 business days depending on the destination.

What is your return policy?

You can return your items within 30 days of receipt. Products must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), iDEAL, PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options through Klarna.

Are your materials sustainably sourced?

At Omega Amsterdam, we are committed to ethical fashion. We prioritize high-quality, durable fabrics and work with manufacturers who adhere to strict environmental and labor standards.

Can I track my order once it has been shipped?

Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to follow your parcel's journey.